Online Gift Shop FAQ

ONLINE GIFT SHOP FAQ & POLICIES

PAYMENT METHODS
Our online store accepts all major credit cards including Mastercard, Visa, Discover, American Express, DinaCard and BCcard.

SHIPPING POLICY
Orders are shipped via FedEx. We can only ship orders to the United States at this time. Once shipped you can expect your parcel in 3 to 7 days. When your purchase has shipped, you will receive an email confirmation from FedEx containing package tracking information. We cannot ship to P.O. Boxes.

LOCAL PICK UP AT THE MUSEUM
During checkout, select “free local pickup” as the shipping method. You'll receive an email confirmation from our Visitor Services team when your order has been fulfilled and is ready for pick up. Orders can be picked up at our Visitor Services desk located on the 4th or main floor of Dyche Hall, 1345 Jayhawk Boulevard.  

CANCELLATIONS
In the event that you need to cancel an order, please contact Visitor Services and Donor Relations Coordinator Anne Luben at anne_luben@ku.edu for assistance. If your order has not yet shipped, you will receive a full refund on merchandise and shipping costs.

REFUND POLICY AND RETURN SHIPPING
In the event that you are not satisfied with your order, we can offer a refund or exchange. For exchanges, items must be exchanged for the same item or an item of equal value (example, a different size or color of a tee-shirt). Items returned must be unused or unworn, with original tags intact. Buyers are responsible for return shipping costs. To initiate a return, please contact Visitor Services Coordinator Anne Luben at anne_luben@ku.edu with your order handy for reference.

During the checkout process, you will receive our return policy for final review.

AUTOMATED EMAIL CONFIRMATIONS 
You will receive an order confirmation once your order has been received. You confirmation will containing your order number and payment information. Upon shipping, you will receive a separate email from FedEx with package tracking information. If these communications do not appear in a timely manner, please check your email spam filter for potential capture.